Support

I need to use my phone right now. How do I skip a rep?

Tap Emergency on the gate screen, then Confirm. Or in Mindset, press and hold the small × in the top-left corner. Calls and Emergency SOS are never blocked.

Why did an app open without the gate?

After a rep, your phone stays unlocked while you're using it, and the gate returns once you've put it down for the time you chose (Settings → Re-lock after idle). Also make sure the app is in your guarded list: Mindset → Guarded apps & sessions.

Why am I not getting notifications from some apps?

iOS silences notifications from guarded apps until you do your rep. Keep messaging apps like WhatsApp or Messenger off your guarded list so you never miss a text.

Mindset says "Your gate is off."

Mindset lost Screen Time access, usually because it was switched off in iOS Settings. Tap Turn Screen Time access on in Mindset.

How do I cancel my subscription?

Mindset → Settings → Manage subscription, or iPhone Settings → [your name] → Subscriptions. You keep access until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my account?

Mindset → Settings → Delete account. Your data is erased immediately. Deleting your account doesn't cancel your subscription, so cancel that first.

Does Mindset see which apps I use or record my voice?

No. Apple's Screen Time keeps your app usage on your phone, and "Say it" runs entirely on-device with nothing recorded. See our Privacy Policy.